Monitoring and alerts
Amazon CloudWatch alarms, AWS Health events and budgets, set up for your system and watched.
- Alerts sent to your team and to us
- Problems investigated during UK working hours
- Cost alerts before a bill surprises you
Managed AWS Support · UK
Independent AWS support for UK businesses: ongoing help from a certified AWS engineer.
Your product runs on AWS, but nobody on the team owns the cloud side. KloudCare provides ongoing AWS support for small and growing businesses: monitoring, backups, security, cost control and changes, handled by an independent AWS engineer in your own AWS account.
AWS Certified Solutions Architect - Professional
Your account, your control
Scope and price agreed with you
When you need AWS support
- Nobody is sure the backups would actually restore
- The AWS bill keeps growing and nobody has time to look at it
- Security alerts and AWS notifications go unread
- Servers and databases are behind on patches and version upgrades
- Changes to the infrastructure wait until a developer has spare time
- The person who set up AWS has left, and nobody knows how it works
Managed AWS support services
Backups and disaster recovery
AWS Backup plans for your databases, servers and files, checked regularly.
- Backups verified, not just switched on
- Regular restore tests
- A documented recovery plan
Security and patching
A security baseline kept in place and operating systems kept up to date.
- GuardDuty and Security Hub findings reviewed
- Patching with AWS Systems Manager on an agreed schedule
- IAM access, encryption and public access kept in check
Cost control, changes and troubleshooting
Regular reviews of your AWS spend, plus hands-on help when you need it.
- Monthly cost and usage review with savings to act on
- Infrastructure changes, Terraform and CI/CD updates
- Troubleshooting for EC2, ECS, EKS, RDS, networking and access
How our AWS support works
Clear hours, clear approvals and nothing hidden. KloudCare is an independent AWS consultancy: this service is separate from, and works alongside, the support plans AWS itself sells.
Support hours
- Monday to Friday, 9am to 5:30pm UK time
- Response times agreed in writing before you start
- Systems set up to recover on their own where possible, with alerts to your team out of hours
Your account, your control
- Everything runs in your own AWS account; you pay AWS directly
- Scoped, logged access you can remove at any time
- Production changes only with your written approval and a rollback plan
How to start
Talk
A free 30-minute consultation about your AWS setup and what you need help with.
Review
A review of your account, such as the free assessment or an AWS Health Check, to find the risks first.
Set up
Access, alarms, backups, patching and a short runbook for your system.
Ongoing support
Regular checks, reports and changes, with a monthly review of what was done.
AWS support pricing
Every AWS environment is different, so support is scoped and priced individually, based on the size of your setup and the help you need. You get a written scope, hours and response times before you start.
Ongoing AWS support
Scoped and priced for your environment
Monitoring, backups, security, patching, cost reviews, changes and troubleshooting.
Only need cost and security kept in check? See AWS Cost Watch in our pricing. Want a one-off review first? See the AWS Health Check.
Support from a certified AWS engineer in the UK
KloudCare is led by Abrar Aslam, an AWS Certified Solutions Architect and DevOps Engineer at Professional level (verify certifications on Credly).
You deal directly with the engineer who knows your environment, not a ticket queue.
Frequently asked questions
Is this the same as an AWS Support plan?
No. AWS sells its own support plans for questions about AWS services. KloudCare is an independent AWS consultancy that looks after your account for you: monitoring, backups, security, cost control and changes. Many businesses use both.
Do you provide 24/7 AWS support?
No. Support is provided Monday to Friday, 9am to 5:30pm UK time. We set up your systems to recover on their own where possible, and alerts outside those hours go straight to your own team.
How much does AWS support cost?
It depends on the size of your environment and the help you need, so it is scoped and priced individually. After a free consultation you receive a written scope with hours, response times and a monthly price before anything starts. AWS charges are never included; you pay AWS directly.
Do you need access to our AWS account?
Yes, through roles in your own account that you control and can remove at any time. We never need your root user or long-term access keys, every action is logged in AWS CloudTrail in your account, and production changes are made only with your written approval.
What happens if we stop the support?
You remove our access and everything keeps running, because it is all in your own AWS account. We hand over the runbook, documentation and any Terraform code so your team or another provider can take over.
Which AWS services do you support?
Common services for small and growing businesses, including EC2, ECS, EKS, Lambda, RDS, S3, VPC networking, IAM, CloudWatch and AWS Backup, plus Terraform and CI/CD pipelines that deploy to AWS.
Need someone to look after your AWS account?
Talk it through in a free 30-minute consultation, or run the free assessment on your account first.